How can we help?
We're here for directors, staff, and families. Reach our team directly or browse the topics below.
Email support
The fastest way to reach us. Include your center name and a description of the issue.
support@hivelee.ioCommon topics
Getting started
Set up your center, add classrooms and staff, and invite families to Hivelee.
Billing & payments
Invoices, payment methods, subsidies, and tax statements for your center.
Account & access
Manage staff roles, permissions, and sign-in for directors and team members.
For parents
View your child's daily feed, photos, and messages, and update payment methods.
Frequently asked questions
How do I get help with my Hivelee account?
Email our support team at support@hivelee.io with your center name and a description of the issue. We typically respond within one business day.
I'm a parent — how do I use the mobile app?
Your childcare center invites you to Hivelee. Once invited, sign in with your email to see your child's daily activities, photos, and messages from staff. Parent access is always free.
How do I reset my password?
On the sign-in screen, choose "Forgot password" and enter your email. We'll send you a secure link to set a new password.
How are payments handled?
Childcare tuition and service payments are processed securely through the Hivelee web portal. You can manage your payment methods from your account at any time.
How is my family's data protected?
Hivelee uses role-based access and center-level data isolation so family, staff, and financial information stays private and secure. See our Privacy Policy for details.